Any robust management system will have a well-defined and implemented communication policies and protocols in the organization. Even QMS, EMS and OHSMS standards requires organisations to define their communication process, including internal and external communications relevant to the quality management system, environment management system and occupational health & safety management systems.

The communications module of Effivity ensures you meet all these requirements in an effective, efficient and simple manner. The steps below demonstrate the capabilities of this module and show how you can comply with the requirements relevant to the communications related clauses of the standard.

  1. Define communication triggers.
  2. Define an offline communication policy, including:
    1. The trigger associated with the communication
    2. What to communicate
    3. Whom to communicate to internally
    4. Whom to communicate to externally
    5. How to communicate
    6. The person responsible for the communication
  3. Capture details of all offline communications that take place to monitor, control and review all communications, both internally and externally.
  4. Procedures and forms relating to communications can be captured in the Documented Information module.

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The comprehensive capabilities of this module enable all requirements of the communication clause to be addressed in a quick and simplified manner while ensuring 100% compliance with the ISO 9001, ISO 14001, ISO 45001 standards. Contact us at for further information, or visit ISOCertification/Register.htm to subscribe to our award winning communication management software.

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