We all hate deviations, non-conformities, incidents and customer complaints, and so does the ISO 9001 QMS, ISO 14001 EMS and ISO 45001 OHSMS. Any rejections, customer complaints, deviations against established processes, applicable standard(s), customer requirements, contractual requirements, legal, statutory, or regulatory requirements, HSE incidents or organisational standards can be addressed as a non-conformity. How effectively you address a non-conformity may become the distinguishing factor between a successful and not so successful company.

The ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 standards requires organisations to identify non-conformities, identify appropriate corrections, identify a root cause of the non-conformity, evaluate the possibility of taking corrective actions, take corrective actions and evaluate the effectiveness of the corrective actions.

The Non-Conformance module of Effivity ensures you meet the various requirements specific to non-conformance across the organization in an effective, efficient and simple manner. The steps below demonstrate the capabilities of this module and show how you can comply with the requirements relevant to various related clauses of the QHSE standards.

  1. Define the non-conformance by capturing details and specific information for various deviations.
  2. Assign the non-conformance to a specific category by defining non-conformance type as compliant, process deviation, internal audit non-conformance, rejection, etc. Each non-conformity can be assigned to a person(primary assignment and secondary assignment)  in the organisation and upon assignment, this person will receive an alert or auto reminder.
  3. Create a plan to address the non-conformity and drive an effective resolution.
  4. Capture the correction taken for each non-conformity. Correction is the immediate solution to the non-conformity.
  5. After corrections are taken, the same problem or non-conformity may reoccur. To ensure the same non-conformity from occurring again, this module of Effivity allows you to brainstorm and identify the root cause, or actual reason, behind the particular non-conformity.
  6. After the root cause has been identified, corrective action should be taken wherever possible. This will eliminate the root cause and will ensure that the same kind of non-conformity does not reoccur due to the same root cause. In this step, you can define proposed corrective actions.
  7. After actions are taken as per proposed corrective action, actual corrective action with all relevant details can be captured.
  8. You can also capture cost related to correction, corrective actions and addressing the non-conformity.
  9. A very critical step in the entire non-conformity management process is to ensure an organisation verifies the effectiveness of the corrective actions taken. This can be done by verifying that the same kind of non-conformity due to same root cause did not occur again. Details of such evaluations can be captured here, and a non-conformity can be marked as closed.
  10. The data analysis capability of the module also generates insightful statistical analysis that enables an organisation to have the required information for an MIS readily available.

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The comprehensive capabilities of this module ensure all requirements pertaining to non-conformity, correction, root cause analysis and corrective actions are addressed in a quick and simplified manner while achieving 100% compliance with the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 standards. Contact us at for further information or visit ISOCertification/Register.htm to subscribe to our award winning and manage your non-conformities better.

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